Legal document
Terms of service.
Below are the rules that apply to every engagement we take on — the same ones we say out loud at the first meeting.
Version of 9 September 2026
Who provides the services
Bold Banana is a sole trader business (self-employed) run by Mariusz Krawczyk from West Yorkshire in the United Kingdom; Mariusz Krawczyk is the party to every engagement. Contact for anything: boldbanana.agency@gmail.com. Trading name: BoldBanana Agency. Postal address for correspondence, complaints and service of documents: 4 Lynwood Crescent, WF9 5DU Fitzwilliam, UK. The business is undergoing formal registration, and the UTR number will be provided once assigned.
What this document covers
The rules under which we deliver the six services in the 3+3 offer — three in the brand line (Brand Foundation Sprint, Content Day + Visibility, Client Growth Engine) and three in automation (Process Scan, Automation Sprint, Care Plan). The detailed scope of each service is set out on the services page and in the agreement made before we start; this document covers what is common to all of them. Agreements are governed by the law of England and Wales. The courts of England and Wales have jurisdiction over disputes.
Prices and tax
We are not VAT registered. Our prices do not include VAT and we do not charge it on invoices. If we register, either because we reach the statutory threshold or voluntarily, we will let you know before issuing the first invoice with VAT. We publish no figures on this site today: a quote is produced after a call and after the scope is agreed, and only that quote is binding. If we ever publish a price list, the figures in it will have the same status — a starting point for a quote, not a binding offer. For projects, you pay a 50% deposit before work starts and the balance before we hand over the deliverables. Retainers are paid monthly in advance. Invoices are due within 14 days. If a payment is more than 14 days overdue, we pause work until it is paid. If you are a business customer, we may also charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
Ad budget
Media budget — money spent on advertising with Meta, Google, TikTok and similar platforms — sits with the client and is not part of our fee. In most cases the platform bills the client's card directly; we run the campaign and report the result. Changing the budget mid-month does not by itself change the scope of our work or its price.
Accounts, domains and data belong to the client
Ad accounts, social profiles, domains, hosting, CRM and the data inside them belong to the client, and we set them up in the client's name or the client's company. We take access as collaborators, not as owners. When the engagement ends we remove our own access and the client keeps everything that was built — nothing has to be asked back from us.
Retainers: three months minimum, then 30 days' notice
Monthly services — Content Day + Visibility, Client Growth Engine and Care Plan — start with a minimum term of three months. Anything shorter simply does not show a result, so we would rather not take money for it. After that term the agreement continues indefinitely and either side may end it on 30 days' notice. One-off services (Brand Foundation Sprint, Process Scan, Automation Sprint) are billed per project, with no minimum term.
What we do not guarantee
We do not guarantee sales, a number of clients, search rankings or reach — those also depend on the market, your price, your product and your competitors, and nobody honest promises them in a contract. What we do guarantee is scope and reporting: what we agreed gets done, and every month you get a report with the numbers — including when the numbers are bad.
Liability
Our total liability is capped at the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect losses, lost profits, loss of data or interruptions to third-party services. If you are a consumer, these limits apply only as far as the law allows and do not affect your statutory rights. We do not exclude liability for death or personal injury caused by negligence, fraud or anything else the law does not allow us to exclude.
Copyright and licences
Copyright in the deliverables passes to you once you have paid in full. Until then, you have a revocable licence to review and test them. Third-party fonts, photographs and templates remain subject to their suppliers’ licences; you are responsible for renewals. We may show the work in our portfolio unless you tell us otherwise in writing.
Your right to cancel as a consumer
If you are a consumer, you have 14 days to cancel a distance contract under the Consumer Contracts Regulations 2013. If you expressly ask us to start work during that period and then cancel, you pay a proportionate amount for the work already completed.
Changes to this document
This document will change as the agency's legal form changes. We update the date in the header with every change. Changes do not apply retroactively — an engagement already under way is governed by the version in force on the day it started, unless we agree otherwise.