Legal document
Terms of service.
Below are the rules that apply to every engagement we take on — the same ones we say out loud at the first meeting.
Version of 30 September 2026
Who provides the services
Bold Banana is a sole trader business (self-employed) run by Mariusz Krawczyk from West Yorkshire in the United Kingdom; Mariusz Krawczyk is the party to every engagement. Contact for anything: boldbanana.agency@gmail.com. Trading name: BoldBanana Agency. Postal address for correspondence, complaints and service of documents: 4 Lynwood Crescent, WF9 5DU Fitzwilliam, UK. The business is undergoing formal registration, and the UTR number will be provided once assigned.
What this document covers
The rules under which we deliver the four services in our offer: AI Process Scan, AI Team Workshop, Automation Sprint and Care after implementation. The detailed scope of each service is set out on the services page and in the agreement made before we start; this document covers what is common to all of them. Agreements are governed by the law of England and Wales. The courts of England and Wales have jurisdiction over disputes.
Scope of services
AI Process Scan: a 60–90 minute conversation about one process, a map of it and a report with three automation proposals and an estimate of time, cost and risk. AI Team Workshop: 2–3 hours of work on the client's own tasks for up to 8 people, ready-made prompts and a guide for the team. Automation Sprint: one agreed implementation, based on the Scan report or a ready-made template. Care: monitoring and maintenance of the implemented solution, priced by the number of processes, their criticality and the support window. A Scan is not automatically credited towards a Sprint; any discount is agreed individually. A Workshop is not a condition of a Sprint or Care.
Prices and tax
We are not VAT registered. Our prices do not include VAT and we do not charge it on invoices. If we register, either because we reach the statutory threshold or voluntarily, we will let you know before issuing the first invoice with VAT. The published prices are starting prices for the first 5 clients of each package; Sprint and Care prices depend on the agreed scope. We agree an individual quote before starting. For projects, you pay a 50% deposit before work starts and the balance before we hand over the deliverables. Care is paid monthly in advance. Invoices are due within 14 days. If a payment is more than 14 days overdue, we pause work until it is paid. If you are a business customer, we may also charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. Only a paid order takes one of the 5 places in the limit; cancelling before payment does not take a place.
Third-party service costs
The client covers the costs of licences, accounts and third-party services needed for the agreed implementation. We agree these separately before work starts; they are not included in the package price.
Remote work and travel
By default we work remotely (online conversation, materials sent electronically). An on-site visit is possible by agreement; we tell you its date and the travel costs (travel, any overnight stay) before booking. Travel costs are paid by the client and are not included in the package price unless we agree otherwise in writing.
Revisions
We agree the number of revision rounds in the scope before starting. Revisions within the agreed scope are included in the price. Changes beyond the scope — a new process, extra integrations, new materials — are quoted separately and carried out once you accept the quote.
Cancellation
You can cancel before payment at no cost. Once the deposit is paid and work has started, we charge proportionately for the work already done and refund the deposit for work not done. You can reschedule a booked session or workshop by giving us the notice agreed at booking. Consumer cancellation rights are covered in a separate section below.
AI tools and client data
We may use AI tools when delivering services. We ask for materials with personal and confidential data removed. We enter personal data of your customers or staff into public AI tools only with your consent and on agreed terms. How data is processed is described in the privacy policy.
Accounts, domains and data belong to the client
Ad accounts, social profiles, domains, hosting, CRM and the data inside them belong to the client, and we set them up in the client's name or the client's company. We take access as collaborators, not as owners. When the engagement ends we remove our own access and the client keeps everything that was built — nothing has to be asked back from us.
Retainers: three months minimum, then 30 days' notice
Care is a monthly service available after implementation, with a minimum term of three months. After that term the agreement continues indefinitely and either side may end it on 30 days' notice. Scan, Workshop and Sprint are billed per project, with no minimum term.
What we do not guarantee
We do not guarantee sales, savings or other business outcomes. Before starting each service, we agree its scope and acceptance criteria. For Care, we provide a monthly report on checks and completed changes.
Liability
Our total liability is capped at the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect losses, lost profits, loss of data or interruptions to third-party services. If you are a consumer, these limits apply only as far as the law allows and do not affect your statutory rights. We do not exclude liability for death or personal injury caused by negligence, fraud or anything else the law does not allow us to exclude.
Copyright and licences
Copyright in the deliverables passes to you once you have paid in full. Until then, you have a revocable licence to review and test them. Third-party fonts, photographs and templates remain subject to their suppliers’ licences; you are responsible for renewals. We may show the work in our portfolio unless you tell us otherwise in writing.
Your right to cancel as a consumer
If you are a consumer, you have 14 days to cancel a distance contract under the Consumer Contracts Regulations 2013. If you expressly ask us to start work during that period and then cancel, you pay a proportionate amount for the work already completed.
Changes to this document
This document will change as the agency's legal form changes. We update the date in the header with every change. Changes do not apply retroactively — an engagement already under way is governed by the version in force on the day it started, unless we agree otherwise.